Refund Policy

Our Commitment

Free Trial

We encourage all new users to take advantage of our free trial before purchasing a subscription. This allows you to test our service, check channel quality, and ensure compatibility with your devices at no cost.

Refund Eligibility

Refund requests are evaluated on a case-by-case basis. You may be eligible for a refund if:

• You experience persistent technical issues that our support team cannot resolve
• The service differs significantly from what was described at purchase
• You request a refund within 24 hours of your initial purchase

How to Request a Refund

To request a refund, please contact our support team via:

• Email: [email protected]
• WhatsApp: Available on our contact page
• Telegram: Available on our contact page

Please include your account email, payment reference, and a brief explanation of your reason for requesting a refund.

Processing Time

Once approved, refunds are typically processed within 5-7 business days. The exact timing depends on your payment method and financial institution.

Non-Refundable Situations

Refunds may not be granted in the following cases:

• Requests made after significant use of the subscription period
• Account termination due to Terms of Service violations
• Issues caused by your internet connection or device
• Promotional or heavily discounted subscriptions
• Change of mind after the 24-hour window

Partial Refunds

In some situations, we may offer a partial refund or account credit based on the unused portion of your subscription. This is evaluated on a case-by-case basis.

Cryptocurrency Payments

Due to the nature of cryptocurrency transactions, refunds for crypto payments will be processed in equivalent value at the time of refund processing, or as account credit for future services.

Questions

If you have any questions about our refund policy, please don’t hesitate to contact our support team. We’re here to help.

Last Updated: January 16, 2026